Frequently Asked Questions

Everything you need to know about your Fiido e-bike journey.

How long does shipping take for a Fiido e-bike?

Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes between 3 to 7 business days via our regional warehouses.

What is the warranty policy on Fiido products?

We offer a 1-year comprehensive warranty on main components including the motor, battery, and controller, ensuring your sports equipment remains in peak condition.

Do I need to assemble the bike myself?

Fiido e-bikes arrive 85% to 95% pre-assembled. You will only need to install minor parts like the pedals, handlebars, and front wheel using the included toolkit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible financing options.

Can I return my e-bike if I am not satisfied?

Yes, we offer a 15-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.

Are Fiido e-bikes waterproof?

Our bikes have an IP54 water-resistant rating, meaning they are protected against light rain and splashes, but they should not be submerged or used in heavy storms.