Returns & Exchanges

At Fiido, we are committed to your satisfaction and offer a 30-day return policy for our electric bikes and accessories to ensure you have the best riding experience. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our service center.

• 3.
  Secure Packaging

  Pack the product in its original box with all original components, including the battery, charger, and keys, to ensure safe transit.

• 4.
  Inspection and Refund

  After our technicians inspect the returned item for quality and condition, your refund will be processed to your original payment method within 7-10 business days.